Refund Request Letter Generator
Write a professional refund request letter that cites UK consumer law and gets results. In seconds, not hours.
Free preview included · No credit card required · Full letter from £4.99
Struggling to get a refund from a retailer or service provider? A well-written formal letter citing the Consumer Rights Act 2015 is often far more effective than a phone call or online chat.
When to use this letter
- A product arrived faulty, damaged, or significantly different from how it was described.
- A service was not delivered as agreed and informal contact has not resolved the issue.
- You have already contacted the company and been refused a refund without a satisfactory explanation.
- You want a formal written record before escalating to your card provider or trading standards.
- You are within your statutory rights under the Consumer Rights Act 2015 and want to assert them clearly.
What a refund request letter looks like
A short sample — your letter will be personalised to your specific details and situation.
[Your Name] [Your Address] [Date] Customer Services Manager [Company Name] [Company Address] Re: Request for Full Refund — Order Reference [ORDER REF] Dear Sir or Madam, I am writing to request a full refund for [product/service] purchased on [date] for the sum of £[amount]. The [product/service] has failed to meet the standard required under the Consumer Rights Act 2015, which states that goods must be of satisfactory quality, fit for purpose, and as described. Specifically, [brief description of the fault or issue]. I brought this to your attention on [date] via [telephone/email/in person] and was [describe outcome of previous contact]. I am therefore formally requesting a full refund of £[amount] to be processed within 14 days of this letter...
Sample only. Your letter is written from the specific facts, dates, and names you provide.
How it works
Add your details
Tell us who it's from, who it's to, and the key facts of your situation. Rough notes are fine.
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Unlock the full letter
Pay once to unlock the full letter, brief version, key points, and a follow-up template. From £4.99.
What makes this letter effective
The more detail you provide, the stronger your letter will be.
Include your order reference
Always provide the order number, invoice, or booking reference so the company can locate your purchase instantly.
State the fault clearly
Describe exactly what is wrong — not working, damaged on arrival, not as described. Be specific rather than general.
Mention previous contact
If you've already tried to resolve this by phone or online chat, note it. It shows you've acted reasonably.
Set a deadline
Request a response within 14 days. A clear deadline signals you are serious and ready to escalate.
Common mistakes to avoid
These are the errors that most often weaken an otherwise strong letter.
Not including your order reference
Without a reference number or proof of purchase the company cannot locate your transaction. Always include the order number, invoice reference, or booking confirmation.
Describing the fault too vaguely
Be specific about exactly what is wrong, when you first noticed it, and what happened when you tried to use the product or service. Vague descriptions give the company room to stall.
Setting no deadline for a response
Always request a response within 14 days. A clear deadline signals that you are serious and prepared to escalate to your card provider or a relevant ombudsman.
Not referencing the Consumer Rights Act 2015
Citing the legislation that supports your claim makes the letter significantly harder to dismiss. It shows the company you are aware of your statutory rights.
Frequently asked questions
The Consumer Rights Act 2015 gives you the right to a full refund within 30 days if goods are faulty, not as described, or not fit for purpose. After 30 days you may still be entitled to a repair, replacement, or partial refund.
No — you can send it by email with a request for delivery confirmation, or via recorded post. Email leaves a clear paper trail and is often faster.
The follow-up template included when you unlock your letter can be sent after 14 days. After that, you can escalate to your card provider (chargeback), Trading Standards, or a relevant ombudsman.
The more specific you are — order reference, dates, amounts, and what you were told — the stronger your letter. You don't need to write in perfect sentences; rough notes work fine.
Other options if you are not ready to generate instantly
Some people prefer to check wording, tone, or get human help before sending an important letter. These options can help without replacing the instant generator.
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