Privacy Policy
Last updated: March 2026
1. Who we are
Letter Smith ("we", "our", "us") is an AI-powered formal letter generator operated in the United Kingdom. You can contact us at hello@getlettersmith.com.
2. What data we collect
We collect:
- Your email address and name when you create an account
- Letter inputs you provide (names, recipient details, key facts)
- Generated letter content associated with your account
- Payment details processed via Stripe (we do not store card numbers)
- Usage data (page views, events) to improve the product
3. How we use your data
We use your data to:
- Generate and save your letters
- Process payments through Stripe
- Manage your account
- Respond to your support enquiries
- Improve Letter Smith
4. Third parties
We share data with:
- Supabase — database and authentication hosting
- OpenAI — for AI letter generation
- Stripe — for payment processing
- Vercel — for hosting
We do not sell your data to third parties.
5. Data retention
We retain your account data for as long as your account is active. You can request deletion at any time by contacting us.
6. Your rights
Under UK GDPR, you have the right to access, correct, or delete your personal data. Contact us at hello@getlettersmith.com to make a request.
7. Cookies
We use only essential cookies required for authentication and session management. We do not use third-party tracking cookies.
8. Contact
Privacy queries: hello@getlettersmith.com